Warranty

Warranty Information - SEAWATT

At Seawatt, we prioritize the quality and reliability of our products. Here's everything you need to know about our warranty policy:

Warranty Period:

• The duration of our warranty varies depending on the product. Please refer to the product information on our website for specific warranty details.

How to Claim Warranty:

• To initiate a warranty claim, simply email us at contact@seawatt.fr within the warranty period.
• Attach a copy of the purchase invoice and provide a detailed description of the issue you're experiencing.

Return Process:

• Upon receiving your warranty claim, our team will assess the situation and provide instructions for the return process if necessary.
• Please note that customers are responsible for shipping costs associated with warranty returns.

Non-Returnable Items:

• Products not listed in the Seawatt catalog and items ordered on special request (with an approximate lead time of 2 to 4 weeks) are not eligible for warranty return.

Quality Disputes:

• Quality-related disputes are handled in accordance with our warranty policy.

Assessment Process:

• Upon receipt of a quality-related dispute, our team conducts a thorough assessment of the product.

Evaluation Criteria:

• Products are evaluated based on predetermined quality standards and specifications outlined in our warranty policy.

Resolution Options:

• Depending on the nature of the dispute, resolution options may include repair, replacement, or refund, as determined by the assessment results.

Customer Communication:

• We maintain transparent communication with our customers throughout the dispute resolution process, providing updates and addressing any concerns promptly.

Fair Treatment:

• Our commitment is to ensure fair treatment for our customers by upholding the terms and conditions of our warranty policy and striving for a satisfactory resolution.

Accepted Warranties:

• Accepted warranties will result in a credit note issued at the original purchase price.

Rejected Warranties:

• Rejected warranties will be returned to the customer or disposed of with their agreement, accompanied by an explanatory report.

For specific details regarding the warranty for a particular product, please refer to the product information on our website or reach out to our customer service team.

Thank you for choosing Seawatt. Your satisfaction is our priority, and we're here to assist you with any warranty-related concerns you may have.